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Two people smiling and talking Seeing the Ability: Strategies for Navigating Difficult Consumer Relations is a Course

Seeing the Ability: Strategies for Navigating Difficult Consumer Relations

Started May 17, 2022
1 credit


Full course description

This presentation focuses on the essential elements of dignity as proposed by Dr. Donna Hicks. We will be discussing these essential elements of dignity and the inherent value of all people. Additionally, this presentation will explore barriers that may arise in our interactions with others and how to recognize those barriers when they occur. The final segment of the presentation will focus on practical tools to use when faced with difficult consumer interactions.

 Presented by: Beth Gaertner 

Beth is an Outreach Specialist at the University of Wisconsin-Stout Vocational Rehabilitation Institute (SVRI). In that role, she works on training and sustainability efforts for various federal grant projects and serves as a training coordinator and member of the knowledge mobilization team. Previously, Beth worked in the unit that determines eligibility for the State of Wisconsin Division of Vocational Rehabilitation (DVR) program. Prior to SVRI, Beth spent three years with the Community Support Network in Madison, Wisconsin, where she served as a Supportive Employment Specialist, Volunteer Coordinator, and Case Manager. Beth is currently pursuing a Master of Science degree in Rehabilitation Counseling from the University of Wisconsin-Stout and already holds a Bachelor of Science degree in Psychology from the University of Wisconsin-Madison. In her free time, she enjoys traveling and exploring new places.

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